Terms of return
On this website you have the right to return your order within 14 days from the date you receive your items. Please note that we do not cover the cost of returns unless they are due to a fault of ours or a claim. Please contact customer care before returning faulty or wrong pieces. Please note that it is not possible to return Maria Black items to PO boxes.
Follow the procedure below if you wish to return/exchange an order:
- Find the return form that you received with your invoice in the parcel or download it here. Remember to tick whether you wish to return or exchange your item.
- Make sure to pack the jewellery safely and in its original box and packaging.
- Return the products to:
ATT: Web shop
Lille Strandstraede 14D, 2
You must return the items directly to Maria Black and is not entitled to return items to other vendors of Maria Black.
You can also return items in our flagship store in Silkegade 13, 1113 Copenhagen, Denmark if you show the invoice you received when you purchased your jewellery.
As a rule, products should be returned in their original packaging. They are to be unused other than for trying them on. If there is evidence that suggests that the jewellery have been used to a degree that decreases the value of the product, you will lose your right to return the products. If the jewellery arrives to us broken, the right of return waives.
We will not bear the direct costs of returning the products, unless the return is a result of our error. In that case please contact customer service who will provide you with a shipping label, which will cover the costs associated with returning the products to us.
Our return policy does not affect your statutory rights.
To prevent fraud, we are only able to refund the amount to the credit card or PayPal account that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.
We are not able to refund customs and VAT for orders sent to destinations outside the EU. It should be noted that we will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery. All sales taxes will be refunded to customers within the EU.
Right to claim compensation
If your jewellery breaks due to a production error, you have the right to claim compensation within 2 years from the date you purchased your products. This will, however, only apply if you are able to provide valid proof of the date of purchase. If you are able to provide such proof, you will receive a new piece or have it repaired by us free of charge. Please contact our customer service via email stating your order number, description and photo of the damage.
If the damage is caused through your own fault, you should bring your jewellery to your local goldsmith for repair.
We reserve the right to decline unreasonable repairs, returns and exchanges.
If you have questions concerning repairs, please reach out to customer service and we will do our best to help you.
All sales are final.