TERMS OF RETURN
How to return an item:
- Please contact customer care before returning your items, so your return can be properly shipped in regards to customs.
- Find the return form here: www.maria-black.com/return and fill in all your information. Remember to use the e-mail that was used placing the order.
- Make sure to pack the jewellery safely and in its original box and packaging. Remember to send the return form (RMA) or the order confirmation back with the jewellery alongside the printed proforma invoice you will receive from customer care. Please note on the shipping label that it is a return. It is important to note Webshop as attention, when sending the package.
- Shipping costs are covered by own expense.
Return the products as a business parcel to:
Lille Strandstraede 14D, 2nd floor
Packages sent without a proforma invoice from our customer care department will not be received by us upon arrival.
On www.maria-black.com you have the right to return your order within 90 days from the date you receive it. On sale items, you have 30 days to return a product, from the day you receive your order. Orders placed between November 5th and December 24th can be returned until January 24th.
Please note that we do not cover the cost of returns unless they are due to a claim or a fault of ours. Please contact customer care before returning faulty or incorrect items. Please note that it is not possible to return Maria Black items to PO boxes, so be sure to return the package as a business parcel. Do not use Hermes Shipping for your returns.
If you wish to exchange your item, it is only possible if it is the size of a ring that needs to be exchanged. We do not exchange other items. Note on the return, which size you would like to exchange to.
Be aware that during our sales period and in the following two weeks, there is a longer expedition time for returns due to the larger amount received. We will do everything to process the returns as fast as possible.
Piercing Jewellery bought online can only be returned, if the sterilization seal has not been broken due to sanitary regulations.
Products bought on www.maria-black.com must be returned directly to us on the address above. You cannot return products to other vendors of Maria Black. Products should be returned in their original packaging. They are to be unused other than for trying them on. If there is evidence that suggests that the jewellery have been used to a degree that decreases the value of the product, you will lose your right to return the product. If the jewellery arrives to us broken, the right of return waives.
We will not bear the direct costs of returning a product unless the return is a result of our error. In that case please contact contact customer care who will provide you with a shipping label, which will cover the costs associated with returning the products to us.
Our return policy does not affect your statutory rights.
To prevent fraud, we are only able to refund the amount to the credit card or PayPal account used placing the order. We are entitled to retain the refund until we have received the items or proof of return of the items.
We are not able to refund customs and VAT for orders sent to destinations outside the EU. It should be noted that we will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery. All sales taxes will be refunded to customers within the EU. If you refuse delivery, we will not cover the return shipping cost. The shipping cost will be deducted from the refund.
Right to claim compensation
If your jewellery breaks due to a production error, you have the right to claim compensation within 2 years from the date you purchased your products. This will, however, only apply if you are able to provide valid proof of the date of purchase. If you are able to provide such proof, you will receive a new piece or have it repaired by us free of charge. Please contact our customer care via email stating your order number, description and photo of the damage.
If the damage is caused through your own fault, you should bring your jewellery to your local goldsmith for repair.
We reserve the right to decline unreasonable repairs, returns and exchanges. If you have questions concerning repairs, please reach out to customer care and we will do our best to help you.
All sales are final.