How to return an item
1. Make sure to pack the jewellery safely and in its original box and packaging with your order confirmation. If you live outside the EU please note on the shipping label as well as inside the package that the shipment is a return shipment and the value should therefore be noted as €0. It is important to note Webshop as attention when sending the package. If you live in the UK please contact Customer Care before sending anything back: firstname.lastname@example.org
2. Return the products as a business parcel to:
Lille Strandstraede 14D, 2nd floor
Your right of return
On www.maria-black.com you have the right to return your order within 90 days from the date you receive it. Same goes for orders placed between November 5th and December 24th. On sale items, you have 30 days to return a product, from the day you receive your order.
Please note that we do not cover the cost of returns unless they are due to a claim or a fault of ours.
Please contact customer care before returning faulty or incorrect items.
It is not possible to return Maria Black items to PO boxes, so be sure to return the package as a business parcel.
Do not use Hermes Shipping for your returns.
Be aware that during our sales period and in the following two weeks, there is a longer expedition time for returns due to the larger amount received. We will do everything to process the returns as fast as possible.
Products bought on www.maria-black.com must be returned in their original packing directly to us at the address above.
You cannot return products to other vendors of Maria Black. They are to be unused other than for trying them on. If there is evidence that suggests that the jewellery have been used to a degree that decreases the value of the product, you will lose your right to return the product. If the jewellery arrives at us broken, the right of return waives.
Piercing Jewellery bought online can only be returned, if the sterilization seal has not been broken due to sanitary regulations.
We will not bear the direct costs of returning a product unless the return is a result of our mistake. In that case please contact customer care who will provide you with a shipping label, which will cover the costs associated with returning the products to us.
Our return policy does not affect your statutory rights.
To prevent fraud, we are only able to refund the amount to the credit card or PayPal account used for placing the order.
We are entitled to retain the refund until we have received the items or proof of return of the items.
We are not able to refund customs and VAT for orders sent to destinations outside the EU.
It should be noted that we will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery.
All sales taxes will be refunded to customers within the EU. If you refuse delivery, we will not cover the return shipping cost. The shipping cost will be deducted from the refund.
Right to compensation
Right to claim compensation if your jewellery breaks due to a production error, you have the right to claim compensation within 2 years from the date you purchased your products. This will, however, only apply if you are able to provide valid proof of the date of purchase. If you are able to provide such proof, you will receive a new piece or have it repaired by us free of charge. Please contact our customer care via email stating your order number, description and photo of the damage.
If the damage is caused by your own fault, you should bring your jewellery to your local goldsmith for repair.
We reserve the right to decline unreasonable repairs, returns and exchanges.
If you have questions concerning repairs, please reach out to customer care and we will do our best to help you.
All sales are final.
If you can’t find the answer that you are looking for, please reach out to us:
Email us: email@example.com
Call us at: +45 40 48 31 52
“My design philosophy is to constantly evolve, and the pieces I create must prove their rightful place in this madness.”
— Maria Black, Founder and Head of Design.
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