Repairs / Claims
If your jewellery breaks due to a production error, you have the right to claim compensation within 2 years from the date you purchased your products. This will, however, only apply if you are able to provide valid proof of the date of purchase. If so, you will receive a new piece or have it repaired by us free of charge. Please contact our customer care via email stating your order number, description and photo of the damage.
If the damage is caused by your own mistake, you should bring the jewellery to your local goldsmith for repair.
We reserve the right to decline unreasonable repairs, returns and exchanges. If you have questions concerning repairs, please reach out to our customer care and we will do our best to help you.
Contact our customer care team:
Monday-Thursday: 9-16 CET
Friday: 9-14 CET
Saturday and Sunday: ClosedContact customer care